Shipping policy

Thank you for shopping with Mangata Tech, operated by Mangata Supply and Services (Pty) Ltd.
This Shipping Policy explains how we process, handle, and deliver orders placed through our online store.

1. Processing Time

  • Orders are processed within 1–2 business days after payment is received and verified.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation email with tracking details once your order has been dispatched.

⚙️ Please note: Processing time may be extended during high-volume periods, new product launches, or sales.

2. Delivery Timeframes

We deliver nationwide across South Africa using trusted courier partners.

Estimated delivery times:

  • Major Cities: 2–4 business days

  • Regional Areas: 3–5 business days

  • Remote or Outlying Areas: 5–7 business days

We currently do not ship internationally, but we plan to expand delivery outside South Africa soon.

3. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Delivery address (urban or regional)

  • Package weight and dimensions

You will see the exact shipping amount before completing your purchase.
From time to time, free delivery promotions may apply — keep an eye on our homepage or newsletters for updates.

4. Order Tracking

Once your order is shipped, you’ll receive an email or SMS with tracking information.
You can track your parcel directly through the courier’s website or via your Mangata Tech account.

If you haven’t received tracking details within 3 business days, please contact us at nthuse.mahlo@gmail.com.

5. Delivery Conditions

  • Deliveries are made Monday to Friday, excluding weekends and public holidays.

  • Please ensure someone is available at the delivery address to receive and sign for the parcel.

  • Couriers are unable to deliver to P.O. Boxes, so please provide a physical address.

  • If delivery fails due to incorrect or incomplete address details, additional re-delivery fees may apply.

6. Damaged or Missing Parcels

If your order arrives damaged, incomplete, or appears tampered with, please:

  1. Take clear photos of the packaging and item, and

  2. Report it within 48 hours of delivery to nthuse.mahlo@gmail.com.

We will investigate and arrange a replacement or refund where applicable.

Mangata Tech is not responsible for lost or stolen parcels after successful delivery by the courier.

7. Pre-Orders and Backorders

For certain high-demand items (e.g., new gadgets or special imports):

  • Estimated shipping times will be displayed on the product page.

  • You’ll be notified if an item is on backorder or delayed.

  • You may cancel your order anytime before shipping for a full refund.

8. Address Changes

If you need to change your delivery address after placing an order, please contact us within 12 hours.
Address changes cannot be made once the parcel has been shipped.

9. Delivery Delays

We aim to meet all delivery timelines, but delays can occur due to:

  • Courier or logistics issues

  • Extreme weather or load shedding disruptions

  • High order volumes during promotions or holidays

Mangata Tech will not be liable for delays caused by third-party couriers, but we will always assist in tracking and resolving delivery issues.

10. Contact Information

For shipping or delivery queries, contact us:
📧 Email: mngtech88@gmail.com
📞 Phone: 076 562 5556
🏢 Mangata Supply and Services (Pty) Ltd
📍 South Africa